Samaya Jewellery
Last Updated: June 8, 2026
Thank you for shopping with Samaya Jewellery. This Shipping Policy outlines how orders are processed, shipped, and delivered.
1. Order Processing
All orders are processed after successful payment confirmation or order verification in the case of Cash on Delivery (COD).
Orders are typically processed within 1–2 business days, excluding weekends, public holidays, and unforeseen circumstances.
2. Shipping Coverage
Currently, Samaya Jewellery ships across India. International shipping may be introduced in the future.
Delivery availability may vary depending on the customer’s location and courier service coverage.
3. Delivery Timeline
Estimated delivery time for most orders is:
2–7 business days
Delivery timelines are estimates only and may vary due to:
- Location accessibility
- Weather conditions
- Public holidays
- Courier delays
- High order volumes
- Force majeure events
Samaya Jewellery is not liable for delays caused by third-party shipping providers.
4. Shipping Charges
Shipping charges may vary depending on:
- Product value
- Delivery location
- Ongoing promotions
- Selected shipping method
We may offer:
- Free shipping on eligible orders
- Standard shipping charges on certain orders or locations
Applicable shipping charges, if any, will be displayed during checkout before payment.
5. Courier Partners
Orders may be shipped through Shiprocket and its network of courier partners, including but not limited to:
- Delhivery
- Blue Dart
- DTDC
- Xpressbees
- Ecom Express
- Other authorized logistics providers
Courier partner selection is determined based on serviceability and delivery efficiency.
6. Order Tracking
Once your order has been dispatched, tracking information will be provided through email, SMS, WhatsApp, or your account dashboard where available.
Customers are responsible for monitoring shipment status using the provided tracking details.
7. Cash on Delivery (COD)
Cash on Delivery may be available for eligible orders and serviceable pin codes.
Samaya Jewellery reserves the right to:
- Restrict COD availability for certain products or locations
- Require prepaid payment for specific orders
- Cancel suspicious or unverifiable COD orders
8. Failed Delivery Attempts
Customers must ensure that accurate shipping information is provided during checkout.
If a delivery attempt fails due to:
- Incorrect address
- Incorrect phone number
- Customer unavailability
- Refusal to accept delivery
additional shipping charges may apply for re-delivery attempts.
9. Damaged Packages
If a package appears visibly damaged upon delivery, customers should:
- Refuse acceptance where possible
- Record an unboxing video
- Take photographs of the package and product
- Contact us immediately
Claims for damaged products may require supporting evidence as outlined in our Refund & Return Policy.
10. Lost Shipments
If a shipment appears lost in transit, customers should contact us promptly.
We will coordinate with the courier partner to investigate the matter and determine an appropriate resolution.
11. Contact Information
For shipping-related inquiries, please contact:
Samaya Jewellery
New Delhi, India
Email: business@samayajewellery.com
